Title Specialist

OPENLANE is seeking a detail-oriented Title Specialist to support our Automotive Customer Service & Support team. In this role, you will process and verify vehicle titles, ensure DMV and state regulatory compliance, and resolve title-related issues for dealers, lenders, and customers. You'll manage documentation in our digital platforms, communicate status updates, and collaborate closely with cross-functional teams. At OPENLANE, you'll join a forward-thinking, inclusive culture that embraces innovation, teamwork, and continuous improvement in a fast-paced, tech-driven environment.

Responsibilities

• Process and verify automotive titles and related documentation with high accuracy
• Communicate with dealers, lenders, and customers to resolve title issues
• Ensure compliance with state and DMV regulations for all title transactions
• Maintain detailed records in OPENLANE systems and CRM tools
• Research and resolve title discrepancies and lien issues promptly
• Collaborate with customer support and operations teams to streamline workflows
• Provide status updates and guidance to customers and partners
• Identify process improvements and support automation initiatives

Required Skills

• Title processing
• Automotive documentation
• DMV regulations
• VIN verification
• Data entry
• Customer support
• CRM software
• Compliance tracking
• Record management
• Problem resolution