Quality Assurance & Service Coordinator Manager - Remote

Description

Quality Assurance & Service Coordinator Manager

Location: Remote
Job Type: Full-Time
Pay Rate: $55 - 58k + Benefits

Make a Difference-And Own Your Future

Join Wallick Communities , a 100% employee-owned company with over 55 years of experience in providing affordable housing and assisted living for families and seniors across the Midwest. With 1,000+ associates and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

A Career with Wallick Means

• Creating Homes for People Who Need It Most : Providing new beginnings for residents seeking affordable, safe and high-quality housing where they can thrive.
• Pay-on-Demand: access your money as you earn it.
• Exceptional Benefit Package : Health, dental, vision insurance effective within 2 weeks of starting your new job . Other benefits like gym membership reimbursement, paid parental leave, 401K, and more!
• Work-Life Balance: Paid time off, including paid parental leave.
• Learning & Support : A supportive team that cares about your continued development, well-being and professional growth.
• Resident Stories That Stay with You : From Henry, who moved into his first-ever home, to Jaci, whose stay at a Wallick community allowed her to achieve homeownership and graduate college, kickstarting her dream career.
• Career Growth: Tuition reimbursement, t raining, professional development, and advancement opportunities within a company that invests in its people.
• Employee Owned, Resident Focused : As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability.

Job Competencies:

• Quality Assurance and Continuous Improvement - Strong ability to evaluate program quality, identify patterns and gaps, and translate findings into practical improvements.
• Supervision and Coaching - Ability to set clear expectations, coach staff, address performance concerns, support professional development, and maintain accountability.
• Data Analysis - High level of skill in applied qualitative and quantitative data analysis.
• Detail Orientation - Excellent attention to detail and highly organized and accurate data collection and documentation review.
• Social Work - Knowledgeable about social work theory, principles, and practices and their application within resident service coordination.
• Communication and Collaboration - Excellent written, verbal, and public speaking skills, with the ability to build productive relationships and communicate effectively with diverse audiences.
• Judgment, Flexibility, and Organization - Sound judgment, strong organizational skills, ability to work independently, and openness to changing priorities, work assignments, and locations.
• Technology Proficiency - High level of skill in using Microsoft applications, particularly the Microsoft Office suite of products, and comfort working in program data systems.

Functions and Responsibilities:

• Quality Assurance & Program Monitoring. Lead RRN's quality assurance processes and standards for the service coordination program. Conduct remote and onsite reviews of Service Coordinator files, documentation, program data, privacy practices, supportive services plans, and compliance with applicable program, contract, and funder requirements. Onsite visits may include observation, file review, meetings with staff or property partners, and follow-up on identified concerns.
• Service Coordinator Supervision & Coaching. Directly supervise an assigned group of Service Coordinators through regular one-on-one meetings, onboarding support, scheduling and timekeeping oversight, performance expectations, coaching, evaluations, accountability, and goal setting. Coordinate with leadership or HR on performance concerns when needed. QA monitoring may extend across RRN's broader service coordination program.
• Training & Technical Assistance. Provide ongoing training, coaching, technical assistance, and guidance based on QA findings, onboarding needs, recurring deficiencies, program changes, and professional development needs. Support consistent implementation of RRN standards across direct and third-party Service Coordinators as appropriate.
• Program Evaluation & Continuous Improvement. Evaluate program quality and effectiveness for residents and property partners. Analyze trends and recurring issues, identify systemic gaps and training needs, and recommend practical improvements to policies, procedures, documentation, onboarding, data practices, and service delivery.
• Reporting & Organizational Support. Prepare clear and accurate QA reports identifying findings, strengths, trends, risks, and opportunities for improvement; communicate recommendations to leadership; and support assigned QA services for external partners or clients. Significant QA findings involving the Manager's direct reports will be elevated to the Executive Director or designee for secondary review before formal corrective action is taken.

What We're Looking For :

• A heart for service and great work ethic.
• Bachelor's degree or an equivalent combination of education and job-specific experience that provides the knowledge, experience, and competencies required to successfully perform the job at the level listed. Social Work degree and professional licensure preferred.
• Demonstrated experience in quality assurance, program evaluation, data analysis, and staff supervision or coaching.
• Knowledge of HUD Multifamily Service Coordination, affordable housing resident services, or similar human-services programs preferred.
• Experience with Resident Connect or a similar case management, service coordination, or data management system preferred.

Wallick's Mission & Values

At Wallick Communities, we believe in opening doors to homes, opportunity , and hope for our residents , associates, and community . Our core values guide everything we do:

• Care - We show compassion and respect for everyone.
• Character - We do the right thing, even when no one is looking.
• Collaboration - We work together to achieve more.

At Wallick, we celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities , creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to the great work they do every day .

For nearly 60 years, it has been at the core of our organization's culture that all Wallick associates come to a safe and inclusive place to wor k. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Join Us and Become an Employee-Owner!

If you're ready to make a difference in people's lives while securing your financial future, apply today!

Employment is contingent upon passing a pre-employment background check and drug screen