Job Description
Cox Automotive is seeking an Auto Claims Associate I to support Manheim's vehicle remarketing operations. In this entry-level role, you'll help review and process auto-related claims, maintain accurate records, communicate with customers and internal teams, and help resolve claim inquiries with care and attention to detail. Bring strong communication, organization, and basic computer skills; automotive or claims experience is a plus. Join a collaborative, inclusive, people-first team committed to integrity, innovation, professional growth, and improving automotive services through technology. The position offers the opportunity to support solutions serving dealers and consumers while building a career across Cox Automotive's brands.
Responsibilities
- Review, document, and process auto-related claims in accordance with company procedures.
- Maintain accurate claim files and update information in relevant systems.
- Respond to customer claim questions and provide timely status updates.
- Coordinate with internal teams to investigate and resolve claim issues.
- Identify missing or inconsistent information and follow up as needed.
- Deliver courteous, accurate service while protecting sensitive information.
Required Skills
- Auto claims processing
- Insurance claim documentation
- Customer service
- Written and verbal communication
- Data entry
- Attention to detail
- Problem-solving
- Microsoft Office
- Automotive terminology
- Time management
