Company:
Meritage Resort
Location: Napa
Closing Date: 07/11/2026
Hours: Full Time
Type: Permanent
Job Description
Key Responsibilities 
- Welcome and assist guests during arrival and departure, creating a positive first and last impression.
- Provide luggage assistance, room escorts, room deliveries, and resort orientation.
- Support valet operations, including vehicle retrieval coordination and front drive efficiency.
- Respond promptly to guest requests and provide information regarding resort amenities, dining, spa services, and local attractions.
- Assist with group arrivals, departures, meetings, weddings, and special events as needed.
- Coordinate with Front Desk, Housekeeping, Engineering, Security, and other departments to ensure exceptional guest service.
- Maintain cleanliness and organization of guest service areas.
- Uphold all safety, service, and luxury hospitality standards.
- Previous hospitality, guest service, bell, valet, or customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to provide exceptional service in a fast-paced environment.
- Valid driver's license and acceptable driving record preferred.
- Ability to work flexible schedules, including weekends and holidays.
- Ability to stand, walk, lift luggage, and perform physical job duties throughout the shift.
- Experience in a luxury hotel or resort environment.
- Previous bell, valet, or front drive experience.
- Knowledge of Napa Valley attractions and hospitality offerings.
- Bilingual skills are a plus.
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Meritage Resort