Patient Logistics Coordinator RN Psych Intake

HCA Healthcare seeks a Patient Logistics Coordinator RN - Psych Intake to coordinate behavioral health admissions and transfers. In this role, you'll manage intake calls, assess clinical urgency, verify eligibility, and collaborate with physicians, nursing units, and external facilities to place patients safely and efficiently. You'll ensure accurate documentation, regulatory compliance, and timely communication with patients and families. As part of a compassionate, learning-focused culture, you'll help optimize patient flow, support quality outcomes, and contribute to a patient-centered behavioral health environment with opportunities for growth.

Responsibilities

• Coordinate psychiatric patient admissions, transfers, and placements
• Conduct intake assessments and determine clinical urgency and appropriate level of care
• Manage intake and referral calls from providers, facilities, and families
• Collaborate with physicians, nursing units, and behavioral health teams to optimize patient flow
• Verify insurance eligibility and required authorizations
• Document all intake activities accurately in the EMR and tracking systems
• Ensure compliance with regulatory and privacy requirements, including HIPAA and EMTALACommunicate clearly with patients and families regarding expectations and next steps
• Escalate high-risk or crisis situations promptly for appropriate intervention
• Contribute to continuous improvement of intake workflows and patient logistics

Required Skills

• Psychiatric nursing
• Patient intake assessment
• Care coordination
• Triage and risk assessment
• EMR documentation
• Utilization review basics
• Regulatory compliance (HIPAA, EMTALA)
• Interdisciplinary communication
• Crisis de-escalation
• Insurance/eligibility verification