Patient Support Agent

Ascend Vision Partners seeks a Patient Support Agent to deliver exceptional service for our ophthalmology and optometry partners across the Southeast. In this role, you will manage high-volume inbound and outbound calls, schedule and confirm appointments, verify insurance and benefits, and accurately enter patient information into EHR and practice management systems. You'll educate patients on visit preparation, coordinate with clinic teams to resolve issues, and uphold HIPAA and quality standards. Ideal candidates bring strong communication, attention to detail, and prior healthcare or patient-facing experience in a fast-paced environment.

Responsibilities

• Handle inbound and outbound patient calls with professionalism and empathy.
• Schedule, confirm, and reschedule appointments for ophthalmology and optometry practices.
• Verify patient insurance eligibility and benefits prior to visits.
• Accurately document patient information in EHR and practice management systems.
• Educate patients on visit preparation, procedures, and follow-up steps.
• Coordinate with clinic staff to resolve scheduling, insurance, and service issues.
• Maintain HIPAA compliance and protect patient confidentiality at all times.
• Meet performance metrics for call quality, accuracy, and responsiveness.
• Support process improvements to enhance patient experience and operational efficiency.
• Collaborate with cross-functional teams in a fast-growing, multi-practice environment.

Required Skills

• Patient scheduling
• Call center operations
• Insurance verification
• Medical terminology (eye care)
• EHR/EMR systems
• HIPAA compliance
• Data entry and documentation
• Customer service
• Multi-line phone systems
• Microsoft Office/Google Workspace