Restaurant Shift Supervisor

Spickler NGW LLC seeks a Lead Server/Shift Manager to support our Food & Beverage Operations within the Restaurant General Manager's department. In this on-site role, you'll lead front-of-house shifts, supervise servers, and ensure an exceptional guest experience in a fast-paced environment. Responsibilities include overseeing service flow, managing cash and POS, supporting staff training, and upholding food safety and cleanliness standards. You'll collaborate closely with leadership in a culture that values innovation, inclusivity, and continuous learning, with opportunities for growth in a tech-forward, data-informed hospitality operation.

Responsibilities

• Lead front-of-house operations during assigned shifts to ensure smooth, efficient service.
• Supervise, coach, and support servers and hosts, modeling excellent guest service.
• Oversee opening and closing procedures, cash handling, and POS reconciliation.
• Monitor food safety, sanitation, and cleanliness standards throughout service.
• Respond to guest concerns and resolve issues quickly and professionally.
• Coordinate with the Restaurant General Manager on staffing, training, and performance.
• Assist with scheduling, labor management, and basic inventory tracking.
• Communicate clearly across kitchen and front-of-house teams to ensure timely service.

Required Skills

• Shift management
• Staff supervision
• Restaurant operations
• Point-of-sale (POS) systems
• Cash handling and reconciliation
• Food safety and sanitation
• Customer service
• Conflict resolution
• Scheduling and labor management
• Inventory and ordering