Automotive Service Operator

Serve as a customer contact for the Service Department by answering calls, scheduling and coordinating repair appointments, supporting Service Consultants and Customer Advisors, and maintaining accurate service records and compliance logs. Follow environmental, health and safety requirements and keep the work area orderly.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Assist Service Consultants and Customer Advisors with customer interactions.
• Schedule and coordinate repair appointments, reminders, and special-order parts notifications.
• Route inquiries and deliver written messages to team members for follow-up.
• Audit sublet invoices, loaner logs, and dealer tags for compliance.
• Follow safety requirements and maintain a clean, orderly work area.

Required Skills

• Customer service
• Telephone etiquette
• Active listening
• Appointment scheduling
• Call routing
• Data entry
• Record-keeping
• Spreadsheet proficiency
• Invoice auditing
• Loaner and dealer tag log management