Field Support Engineer

• Strong knowledge of Windows OS, MAC OS, Android/iOS devices, Office 365 and Common Enterprise Applications
• Familiarities with Network Troubleshooting (LAN/WAN/Wi-Fi)
• Basic understanding of Printers and peripheral devices.
• Provide onsite IT support for corporate office facilities.
• Install, Configure and maintain IT Hardware (Computers, Printers, Network devices, Audio/Video equipment’s, etc…)
• Responsible for troubleshooting, network, connectivity, and system performance issues including installation, maintenance and service on designated equipment's.
• Manage Hardware Asset Inventory and Shipping & tracking the assets.
• Co-ordinate with remote IT team for escalations and resolution of complex issues.
• Perform System-updates, backup and preventive maintenance.
• Document Service tickets and update the resolution in the ticketing tool.
• Ensure all work adheres to the IT security, Safety and customer compliance standards.
• Experience in handling and troubleshooting Hardware devices like Desktops, Laptops, Mobile phones, Tablets, iPad, Printers, MAC books and IOS devices.
• Familiarityin handling Apple iPad and Android tablets.
• Strong problem solving and structured thinking skills.
• Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
• Physical Effort: Generally required to lift upto 25 pounds occasionally.
• Possessvalid Driving license and able to drive to fulfil job requirements.
• Abletoworkflexible hours and be available for emergency responses on short notice.
• Willing to travel to other sites from your home base location to other locations for project purposes.
• Should follow the safety rules and regulations at client site.
• Associatesneed to work from their respective base client work location from 08:00 AM to 06:00 PM EST MON-FRI.

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of Windows OS, MAC OS, Android/iOS devices, Office 365 and Common Enterprise Applications
• Familiarities with Network Troubleshooting (LAN/WAN/Wi-Fi)
• Basic understanding of Printers and peripheral devices.

Roles & Responsibilities

• Provide onsite IT support for corporate office facilities.
• Install, Configure and maintain IT Hardware (Computers, Printers, Network devices, Audio/Video equipment’s, etc…)
• Responsible for troubleshooting, network, connectivity, and system performance issues including installation, maintenance and service on designated equipment's.
• Manage Hardware Asset Inventory and Shipping & tracking the assets.
• Co-ordinate with remote IT team for escalations and resolution of complex issues.
• Perform System-updates, backup and preventive maintenance.
• Document Service tickets and update the resolution in the ticketing tool.
• Ensure all work adheres to the IT security, Safety and customer compliance standards.
• Experience in handling and troubleshooting Hardware devices like Desktops, Laptops, Mobile phones, Tablets, iPad, Printers, MAC books and IOS devices.
• Familiarityin handling Apple iPad and Android tablets.
• Strong problem solving and structured thinking skills.
• Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken.
• Physical Effort: Generally required to lift upto 25 pounds occasionally.
• Possessvalid Driving license and able to drive to fulfil job requirements.
• Abletoworkflexible hours and be available for emergency responses on short notice.
• Willing to travel to other sites from your home base location to other locations for project purposes.
• Should follow the safety rules and regulations at client site.
• Associatesneed to work from their respective base client work location from 08:00 AM to 06:00 PM EST MON-FRI.

Salary Range-$60,000-$70,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.