Hotel Front Desk Ambassador

As a Lobby Ambassador at Marriott International, you will be the face of our commitment to providing world-class service and hospitality. Located in over 8,000 properties across 139 countries, our team members embody the innovation, quality, and heritage that have defined Marriott as a global leader in hospitality. Your role is crucial in making our guests feel welcome and valued from the moment they step into our hotel. By offering personalized attention and nurturing a pleasant environment, you ensure that Marriott continues to be synonymous with a first-rate guest experience.

Responsibilities

• Greet all guests promptly and warmly upon entering the hotel.
• Provide information and assistance regarding hotel amenities, local attractions, and dining options.
• Manage check-in and check-out processes efficiently.
• Address guest concerns and requests promptly to ensure satisfaction.
• Maintain a professional appearance and demeanor at all times.
• Record and feedback any customer complaints or compliments to the management.
• Assist in the coordination of front desk activities and communicate with other departments to enhance guest services.

Required Skills

• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to multitask.
• Proficient in customer relationship management (CRM) software and various office software.
• Ability to handle stress and stay calm under pressure.