Client Success Manager

Manage client relationships and account services for federal workers' compensation and related programs. Coordinate service delivery, contract deliverables, and client initiatives with internal teams; communicate outcomes to stakeholders, maintain CRM records, and address client needs to support program goals and satisfaction.

Responsibilities

• Manage account services and customer support for assigned clients.
• Develop and maintain strategic relationships with account stakeholders.
• Ensure timely service delivery and contract deliverables meet client objectives.
• Lead client activities in line with program needs and scope of work.
• Coordinate with clinical managers and cross-functional teams to deliver services.
• Report progress and outcomes, maintain CRM records, and resolve client issues.

Required Skills

• Client account management
• Customer relationship management (CRM) systems
• Federal government contracting
• Workers' compensation programs
• Healthcare benefits and systems
• Insurance industry knowledge
• Contract deliverables management
• Program outcome monitoring
• Business report writing
• Microsoft Office (PowerPoint, Word)