Digital Banking Teller

Cardinal Credit Union Inc is seeking a tech-savvy Teller to deliver exceptional member service in a fast-paced, digital-first environment. You will process deposits, withdrawals, and payments accurately while balancing your cash drawer and maintaining strict security and compliance standards. Leveraging our advanced banking systems, you'll educate members on online and mobile tools, resolve account questions, and promote products that support their financial goals. Join a collaborative, innovation-focused team that offers training, growth opportunities, and exposure to modern fintech solutions in branch operations.

Responsibilities

• Provide exceptional customer service by handling deposits, withdrawals, transfers, and payments accurately
• Balance cash drawer daily, investigate discrepancies, and follow cash-handling controls
• Educate members on digital banking tools, online services, and security best practices
• Verify identification, authenticate transactions, and comply with KYC/AML policies
• Promote credit union products and services that align with member needs
• Resolve basic account issues and escalate complex problems to appropriate teams
• Maintain detailed and accurate transaction records within core banking systems
• Support branch operations, including opening/closing procedures and reporting

Required Skills

• Cash handling and balancing
• Core banking or teller software
• Customer service in financial services
• Digital/online banking platforms
• KYC/AML and compliance awareness
• Data entry and transaction processing
• Basic math and reconciliation
• Fraud detection and risk awareness
• Sales and cross-selling of financial products
• Written and verbal communication