Deli Shift Leader

As a Deli Shift Leader at Pilot Flying J, you'll oversee deli operations during your shift, ensuring fresh food preparation, accurate orders, and outstanding guest service in a fast-paced travel center. You'll lead and train team members, monitor food safety and cleanliness, manage inventory and prep levels, and support cash handling and cash register accuracy. Working within Pilot's people-first culture, you promote safety, hospitality, and teamwork while meeting sales and quality goals. This role offers growth opportunities across food & beverage and broader Pilot Company careers.

Responsibilities

• Lead deli team during assigned shifts to deliver fast, friendly guest service
• Oversee fresh food preparation, portioning, and merchandising to brand standards
• Monitor food safety, temperature logs, and cleanliness to meet health regulations
• Train, coach, and support team members on procedures and guest service expectations
• Assist with scheduling, task assignments, and shift handoffs
• Manage product rotation, inventory levels, and waste reduction
• Operate POS systems and support accurate cash handling and deposits
• Maintain a safe work environment following company and regulatory guidelines
• Resolve guest concerns promptly and professionally
• Support sales, upselling, and promotional initiatives to meet store goals

Required Skills

• Shift leadership and team supervision
• Customer service and hospitality
• Food preparation and portion control
• Food safety and sanitation (HACCP, temp logs)
• Cash handling and POS operation
• Inventory management and waste control
• Time management and multitasking
• Basic math and documentation
• Conflict resolution and problem-solving
• Communication and training/coaching