Self-Storage Rental Associate

CubeSmart is hiring a Store Operations Associate to support daily operations at our self storage facility. In this customer-facing role, you'll welcome and assist customers, provide storage solutions, and process rentals, payments, and account updates. You'll maintain a clean, secure property, perform regular unit and site inspections, and monitor access systems. The role includes basic sales tasks such as recommending products and services, handling reservations, and following up on leads. You'll use computer systems for recordkeeping, reporting, and communication while working closely with your team to deliver excellent service and meet performance goals.

Responsibilities

• Greet customers and provide friendly, solution-focused service
• Assist customers with unit selection, rentals, move-ins, and move-outs
• Process payments, reservations, and account updates using facility systems
• Perform regular property, unit, and security inspections
• Maintain a clean, safe, and organized facility and office area
• Promote storage units, insurance, and packing supplies to meet sales goals
• Respond to phone, email, and online inquiries in a timely manner
• Monitor site access and support basic security procedures
• Complete daily, weekly, and monthly operational reports
• Collaborate with team members to achieve performance and customer satisfaction targets

Required Skills

• Customer service
• Point-of-sale (POS) systems
• Data entry and recordkeeping
• Cash handling and payment processing
• Sales and upselling
• Property and facility inspections
• Basic security and access control
• Telephone and email communication
• Scheduling and reservations systems
• Basic Microsoft Office or similar software