Car Wash Operations Shift Supervisor

Finish Line Car Wash in Madisonville, KY is seeking a Shift Lead to oversee day-to-day operations and ensure a smooth, efficient, and friendly customer experience. In this fast-paced, hands-on role, you'll guide team members, model excellent customer service, and help maintain a clean, safe environment. Responsibilities include supervising staff during shifts, assisting with scheduling and training, handling opening/closing and cash procedures, resolving customer concerns, and monitoring equipment and site cleanliness. This position offers opportunities to grow your leadership, communication, and operations skills while serving the local community.

Responsibilities

• Supervise daily operations during assigned shifts at the car wash
• Lead and support team members to deliver fast, friendly customer service
• Open and close the site, following cash handling and security procedures
• Operate and monitor car wash equipment, reporting maintenance needs
• Maintain high standards of cleanliness and safety on the lot and in facilities
• Train new employees on procedures, service standards, and safety practices
• Resolve customer questions or concerns in a professional, helpful manner
• Monitor inventory of supplies and communicate restocking needs to management
• Assist with scheduling, task assignments, and performance feedback
• Promote a positive, team-oriented culture aligned with company values

Required Skills

• Team leadership
• Customer service
• Cash handling
• POS operation
• Scheduling staff
• Basic car wash equipment operation
• Safety and cleanliness standards
• Conflict resolution
• Inventory monitoring
• Training new employees