Job Description
Scheduling & Operations Specialist
Location: Manhattan, NY
Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends)
Work Setting: On-Site (Security Operations Center Environment)
Compensation: $24 - $27 per hour (Based on Experience)
Reports To: Manager, Scheduling & Operations
About the Role
The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS' Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.
This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.
This is an operational command-support role.
Core Responsibilities
1. Workforce Scheduling & Coordination
- Assign daily and weekly shifts based on availability, qualifications, and operational needs
- Maintain optimal staffing levels while managing overtime exposure
- Communicate schedule updates clearly and promptly
- Make real-time adjustments to staffing plans as conditions change
2. Real-Time Attendance Monitoring
- Track employee attendance and punctuality
- Monitor shift check-ins and verify coverage status
- Identify no-shows or late arrivals immediately
- Coordinate rapid response coverage for call-outs
3. Security Operations Center (SOC) Responsibilities
- Verify visitor access requests in accordance with site protocols
- Grant or deny entry authorization based on established procedures
- Coordinate verification of mail and package inspections when required
- Issue real-time operational updates to field teams and management
- Maintain accurate logs of access decisions, attendance records, and escalations
- Monitor internal systems to ensure continuous operational visibility
4. Escalation & Incident Coordination
- Serve as first point of contact for operational disruptions
- Escalate issues to Company Management when appropriate
- Document incidents and unusual occurrences accurately
- Maintain calm, professional communication during time-sensitive situations
5. Reporting & Documentation
- Maintain detailed scheduling and attendance records
- Generate shift coverage reports
- Track trends in absenteeism and coverage gaps
- Support operational data tracking and improvement initiatives
Qualifications
- 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles
- Strong organizational and multitasking skills
- Ability to make sound decisions under pressure
- Excellent verbal and written communication skills
- Strong attention to detail
- Proficiency in Microsoft Office (Excel required)
- Experience in private security, logistics, dispatch, or workforce management preferred
Work Environment & Expectations
- On-site role in Manhattan
- 40+ hour structured schedule
- Includes weekend shifts
- Fast-paced, real-time operational environment
- Requires high responsiveness and decision-making ability
What Success Looks Like
- Minimal unfilled shifts
- Rapid response to call-outs
- Accurate and timely documentation
- Professional escalation handling
- Reduced operational disruptions
- Strong collaboration with Field Management
Career Path
Scheduling & Operations Specialist
↓
Senior Scheduling & Operations Specialist
↓
Manager, Scheduling & Operations
↓
Senior Manager
Clear advancement is based on performance, operational maturity, and leadership readiness.
Why Join GLOBAL OPS
- Competitive compensation aligned with NYC market
- Structured weekly schedule
- Clear role boundaries
- Defined growth pathway
- Opportunity to work at the operational core of a growing security organization