Lead Credit Union Member Services Supervisor

Honda Federal Credit Union is seeking a member-focused Credit Union Lead to guide daily service operations and help Honda associates, contractors, retirees, and their families achieve financial well-being. You will support members with savings, checking, credit cards, loans, and mortgage inquiries; coach colleagues; resolve complex concerns; and explain financial products and education resources clearly. The role calls for banking or credit union experience, sound judgment, and a commitment to accurate, compliant service. Join a collaborative team that values integrity, respect, community impact, and continuous growth while delivering competitive, member-focused financial services.

Responsibilities

• Lead daily member service activities and support consistent, high-quality service across channels.
• Assist members with savings, checking, credit card, loan, and mortgage inquiries and applications.
• Coach and support team members, coordinate workflows, and help resolve complex member concerns.
• Explain products, services, and financial education resources in clear, member-focused language.
• Promote accurate account handling, confidentiality, and compliance with applicable policies and regulations.
• Identify service improvements and contribute to member financial-wellness and community initiatives.

Required Skills

• Member service
• Credit union operations
• Consumer banking
• Consumer lending
• Loan application support
• Deposit account services
• Financial education
• Team leadership
• Regulatory compliance
• Problem resolution