Floating Bank Customer Service Representative

Partners Bank is seeking a Customer Service Assistant Float to support multiple Southern Maine branches. In this field-based role, you'll provide friendly, accurate service to personal and business customers, handling deposits, withdrawals, and account inquiries while promoting bank products and digital services. You will travel between locations as business needs arise, assist with account opening, resolve issues, and ensure compliance with bank policies. This position offers exposure to a variety of teams, strong community connections, and opportunities to grow within a supportive, relationship-focused environment.

Responsibilities

• Provide in-person customer service across multiple Southern Maine branches
• Process deposits, withdrawals, payments, and other routine transactions accurately
• Assist customers with opening and maintaining personal and business accounts
• Promote bank products, services, and digital/online banking tools
• Resolve customer questions and issues, escalating when necessary
• Maintain compliance with bank policies, procedures, and regulations
• Balance cash drawer and follow cash-handling and security protocols
• Travel between assigned branches based on business needs
• Support branch teams with daily operational tasks and customer follow-up
• Contribute to a positive, community-focused banking experience

Required Skills

• Customer service
• Cash handling
• Banking products knowledge
• Account opening and maintenance
• Digital/online banking support
• Sales and cross-selling
• Data entry and accuracy
• Regulatory and compliance awareness
• Problem resolution
• Verbal and written communication