Retail Customer Service Specialist

Assist retail and wholesale customers in selecting Sherwin-Williams products, answer product questions, recommend solutions, resolve concerns, maintain product and store presentation standards, and support store sales goals at the Laredo, Texas store.

Responsibilities

• Determine customer needs and answer questions about products.
• Recommend suitable paint and related product solutions.
• Resolve customer concerns promptly and support customer satisfaction.
• Stay current on product features and offerings.
• Maintain product quality and store visual standards.
• Work toward achieving store sales goals.

Required Skills

• Product knowledge
• Customer needs assessment
• Product recommendations
• Customer issue resolution
• Retail sales
• Point-of-sale transactions
• Cash handling
• Store merchandising
• Product presentation
• Retail store standards