Security Operations General Manager

Allied Universal, a leader in security and facility services, is seeking a General Manager to oversee operations for key client accounts. In this role, you will manage security and facility teams, ensure safe and compliant service delivery, and maintain strong client relationships. Responsibilities include staffing, scheduling, budgeting, and performance management, while upholding Allied Universal's culture of safety, vigilance, and customer service. You will drive process improvements, support employee training, and coordinate with corporate and field leaders, with clear pathways for advancement and professional growth.

Responsibilities

• Oversee daily operations for assigned security and facility service accounts
• Lead, train, and schedule frontline and supervisory staff
• Manage budgets, cost controls, and contract compliance
• Maintain strong client relationships and address service issues promptly
• Monitor safety, risk, and regulatory compliance across sites
• Track KPIs and prepare operational and financial reports
• Drive process improvements to enhance service quality and efficiency
• Coordinate with corporate teams on staffing, training, and policy implementation

Required Skills

• Operations management
• Security services management
• Budgeting and financial oversight
• Staff scheduling and workforce planning
• Client relationship management
• Regulatory compliance
• Risk assessment and mitigation
• Performance metrics and reporting
• Contract management
• Process improvement