Director of Car Wash Operations

Haffner's is seeking a Director of Car Wash Operations to lead our growing network of car wash sites across New England. This role oversees daily operations, safety, staffing, and maintenance to ensure exceptional customer experience, high uptime, and strong financial performance. The Director will manage budgets and P&L, standardize processes, and drive continuous improvement across locations. Working closely with field teams, this leader will mentor site managers, coordinate with maintenance and vendors, support new site development, and uphold Haffner's safety-first, community-focused culture in a fast-paced, hands-on environment.

Responsibilities

• Oversee daily operations for a network of Haffner's car wash locations to ensure safety, uptime, and quality.
• Develop and manage operating budgets, P&L performance, and cost controls for car wash operations.
• Implement standard operating procedures and process improvements to enhance efficiency and customer experience.
• Lead, train, and coach site managers and frontline teams, ensuring consistent performance and compliance.
• Coordinate maintenance programs and vendor relationships to reduce downtime and extend equipment life.
• Monitor KPIs, analyze performance trends, and report results to senior leadership with action plans.
• Ensure compliance with environmental, safety, and regulatory requirements at all sites.
• Partner with convenience retail and energy operations leaders to align promotions, staffing, and service standards.
• Drive customer-focused initiatives to improve wash quality, throughput, and satisfaction.
• Support network growth, site upgrades, and new wash installations as Haffner's expands regionally.

Required Skills

• Multi-site operations management
• Car wash equipment maintenance
• P&L management
• Budgeting and forecasting
• Process improvement
• Safety and compliance management
• Vendor and contractor management
• Team leadership and staffing
• Customer experience optimization
• KPI development and reporting