Job Description
Safelite Group Inc. is seeking a Customer Advocate to help customers navigate vehicle glass repair and replacement services. You'll listen carefully, answer questions, explain service options, coordinate appointments, and resolve concerns with empathy and clear communication. Work collaboratively with customers, service teams, and insurance partners to support a smooth, safety-focused experience. Safelite offers a people-first, inclusive environment with training and opportunities to grow within a nationally recognized company. Customer service experience and comfort using computer systems are preferred. This role is ideal for a dependable, customer-focused communicator who enjoys solving problems and helping people get back on the road.
Responsibilities
- Respond to customer questions about vehicle glass repair and replacement services.
- Explain service options and help customers understand the next steps.
- Coordinate appointments with service teams and mobile units.
- Work with customers and insurance partners to support service coordination.
- Listen to concerns, resolve issues, and provide empathetic support.
- Record customer interactions and relevant information in company systems.
- Deliver a convenient, safety-focused customer experience.
Required Skills
- Customer service
- Active listening
- Verbal communication
- Written communication
- Problem-solving
- Conflict resolution
- Empathy
- De-escalation
- Order and appointment coordination
- Computer and CRM data entry