Fire Sprinkler Service Supervisor

Johnson Controls seeks a Fire Sprinkler Service Supervisor to lead a field team delivering inspections, maintenance, and repairs for water-based fire protection systems. In this manufacturing-focused role, you will schedule and oversee service work, ensure NFPA and local code compliance, and maintain rigorous safety and quality standards. You'll mentor technicians, collaborate with customers and internal teams, and support growth of service agreements and upgrades, all within an innovative, safety-focused, and development-oriented culture.

Responsibilities

• Lead and supervise fire sprinkler service technicians across assigned territory
• Plan, schedule, and prioritize inspection, testing, and maintenance work
• Ensure NFPA, local code, and Johnson Controls safety and quality standards are met
• Provide technical guidance and troubleshooting for complex sprinkler systems
• Review work orders, service reports, and documentation for accuracy and completeness
• Coordinate with customers, contractors, and internal teams to minimize downtime
• Train, mentor, and evaluate technicians to support development and performance
• Monitor parts, tools, and equipment needs to support field operations
• Support sales and upsell of service agreements and system upgrades
• Ensure compliance with company policies and safety procedures on all job sites

Required Skills

• Fire sprinkler system maintenance and repair
• Knowledge of NFPA fire protection codes and standards
• Reading and interpreting blueprints and technical drawings
• Field service scheduling and resource planning
• Team leadership and performance management
• Customer communication and relationship management
• Safety compliance and job site risk assessment
• Service documentation and report writing
• Basic estimating and quoting for service work
• Use of field service software and mobile tools