Retail Customer Service Supervisor

Wawa, Inc. seeks a Customer Service Supervisor to lead a friendly, service-focused team in a fast-paced retail and foodservice environment. You will oversee daily store operations, ensuring customers receive prompt, welcoming service at all times. Responsibilities include supervising associates, supporting scheduling and training, monitoring cash handling and POS accuracy, and helping maintain inventory and merchandising. You'll uphold Wawa's standards for cleanliness, food safety, and store appearance while resolving customer concerns and modeling our community-oriented, reliable culture. Growth opportunities and training provided.

Responsibilities

• Lead and support front-line associates during shifts to ensure outstanding customer service.
• Oversee cash handling, POS accuracy, and adherence to store procedures.
• Assist with scheduling, training, and coaching team members for performance and development.
• Monitor store and foodservice areas for cleanliness, safety, and food quality standards.
• Respond to customer issues and resolve complaints promptly and professionally.
• Support inventory control, stocking, and merchandising for a clean, organized store.
• Communicate goals and updates to the team, reinforcing Wawa's customer-focused culture.
• Assist with opening/closing procedures and basic reporting as assigned.

Required Skills

• Customer service
• Retail operations
• Cash handling and POS systems
• Staff scheduling
• Team supervision
• Conflict resolution
• Inventory control
• Food safety and cleanliness standards
• Training and onboarding
• Basic reporting and KPIs