Security Operations Center Operator

Securitas seeks Security Operations Center professionals to protect client people, property, and assets in a 24/7, technology-driven environment. In this role you will monitor cameras, alarms, and access control systems, triage alerts, and coordinate responses with on-site officers and emergency services. You'll follow detailed procedures, document incidents, and provide courteous, professional support to clients. Securitas offers structured training, certification pathways, and growth into supervisory and specialist roles, within a mission-driven, safety-focused culture grounded in integrity and teamwork.

Responsibilities

• Continuously monitor cameras, alarms, and access control systems in a 24/7 SOC environment
• Assess and triage alerts, escalating incidents according to established protocols
• Dispatch and coordinate with on-site security officers and emergency services as needed
• Document incidents, activities, and observations in detailed, accurate reports
• Follow client-specific post orders and security procedures to protect people and assets
• Use security software and communication tools to track and resolve events in real time
• Support investigations by reviewing footage and system logs when requested
• Participate in ongoing training on security technology, emergency response, and customer service
• Maintain a professional, calm, and courteous demeanor during routine and crisis situations

Required Skills

• Security monitoring
• Incident response
• CCTV surveillance
• Access control systems
• Alarm monitoring
• Report writing
• Use of security software/tools
• Risk assessment basics
• Emergency procedures
• Radio and incident communication