Front End Lead Trainee

Join Giant Eagle as a Front End Lead Trainee in our Retail Operations team. You'll learn to lead cashiers and front-end team members, ensuring fast, friendly checkout and exceptional customer service. Under the guidance of experienced leaders, you'll master front-end procedures, cash handling, scheduling, and problem resolution while supporting store sales and loyalty programs. This role is ideal for aspiring leaders who enjoy working with people, solving problems in a fast-paced retail environment, and contributing to a culture of respect, teamwork, and community support.

Responsibilities

• Support daily front-end operations, including checkouts and guest service desk
• Provide fast, friendly, and accurate customer service
• Assist with training, coaching, and guiding front-end team members
• Ensure proper cash handling, drawer counts, and POS accuracy
• Help manage front-end staffing, scheduling, and task assignments
• Resolve basic customer issues and escalations professionally
• Maintain clean, safe, and organized front-end areas
• Promote loyalty programs and in-store initiatives
• Follow all company policies, safety, and loss prevention standards
• Partner with store leadership on continuous improvement of front-end service

Required Skills

• Customer service
• Point-of-sale (POS) systems
• Cash handling and reconciliation
• Front-end scheduling and staffing
• Team leadership and coaching
• Conflict resolution
• Retail operations procedures
• Time management
• Basic reporting and tracking
• Loss prevention awareness